ITIL® Foundation Certifications

ITIL® Foundation and EXIN Certification Exam

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Schedule
Course Date(s) Time Instructor BONUS!
ITIL Version 3 April 7 - 8 9:00am - 4:30pm Sairam Poguluru ITIL badge holders have full access to IT360 Conference. (Retail value up to $950.00)
ITIL v2-v3
Bridge Course		 April 9 9:00am - 4:00pm Sairam Poguluru

What can ITIL Foundation Certifications do for you?

Join one of the fastest growing communities of IT professionals around the globe by obtaining your EXIN ITIL Foundation Certification IT Service Management. EXIN (the Examination Institute for Information Science) works closely with the ISEB, the CCTA and the itSMF to ensure a common standard for internationally recognized certification in IT Service Management.

Acend's ITIL Foundation courses introduce participants to the principles and core elements of the process oriented approach to IT Service Management according to the ITIL best practice framework. The course is designed with the objective of giving a sound understanding of the processes needed to support and deliver a quality IT service, and also to prepare the candidate for the examination.

The ITIL quality approach to service management focuses on:

  • Improved quality service provision
  • Cost justifiable service quality
  • Services to meet business, customer and user demands
  • Integrated centralized processes
  • Clear roles and responsibilities
  • Knowledge base approach
  • Performance indicators

Who should attend?

Information Technology professionals who design, operate, organize, use, or manage IT organizations and infrastructures. Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

ITIL v2 and v3 Foundation Certification Training

 ITIL is an acronym for Information Technology Infrastructure Library. It was developed in England in the 1980's for the Central Computer and Telecommunications Agency (CCTA), an agency of the British Government. By collecting the best practices from top companies, the CCTA established a best practice process framework called ITIL. The ITIL best practice framework for service management contains a description on how to organize service management within your organization.
OBJECTIVES
With the Acend ITIL Foundations Certification training, you will:
  • Understand the relationship between service support and service delivery processes, benefits & challenges
  • Understand how these processes contribute to making an IT organization manageable.
  • Learn the most important ITIL definitions.
  • Gain access to a standardized vocabulary.
  • Prepare yourself for the EXIN ITIL Foundation examination, held end of day 2.

ITIL v2-v3 Foundation Bridge Course - Accredited

 Our accredited ITIL Version 3 (v3) Foundation Bridge Course is a one-day, instructor-led class developed for professionals holding ITIL Version 2 (v2) Foundation certificates, who are interested in the new elements of ITIL v3 and the impact to their organization. This course provides candidates interested in enrolling in advanced courses, an accelerated route to v3 knowledge.
OBJECTIVES
The bridge course highlights the new topics in ITIL v3 and the main differences from earlier versions. In addition to preparing delegates for the examination, held at the end of the day, the course allows learners to:
  • Understand the differences between v2 and v3
  • Identify how these processes relate to each other and to wider IT & business issues
  • Explore the ITIL service lifecycle approach and it's 5 key stages
  • Understand ITIL v3 key terms, concepts and principles
  • Gain an understanding of Service Management as a Practice
  • Gain an understanding of technology & architecture